To receive a refund for a damaged garment. The refund will be processed once the item has been received and verified to be defective, torn, or replaced with a new garment if it is still in stock.

Once the tags have been removed from the clothing, it is considered to be used and can no longer be returned for a refund or exchange.

You can track an order via the tracking number that was supposed to be set up when the package is mailed through email.

The customer will receive an email when the order is canceled after confirmation.

If your item was damaged during transit, please take a picture of the damaged item and send an email to our customer service team. They will provide you with an email with information on our return policy and instructions on how to proceed with a return or refund.

Alpaca wool is hypoallergenic and less likely to cause irritation than other wool types. However, it is still possible for individuals to have an allergic reaction to it.

Dry Clean is the best way to launder the alpaca cardigan.

Alpaca wool has breathable qualities, making it suitable for everyday wear. However, it is best to consider it worn in winter.

Some people may be sensitive or allergic to certain materials, such as polyester or nylon. It is best to check the product description or consult the seller to determine if the socks suit your needs.